Paul Richards
SVP, Technology Operations | Citizens Bank
As a leader of Software Engineering at Citizens Bank, I am responsible for driving the strategic direction and execution of technology solutions that enhance the customer experience and optimize the operational efficiency. I am proud to be recognized as a leader known for driving innovation, fostering resilience, and building bridges across disciplines. My work has been honored with the Innovator of the Year (2023) awarded by American Banker, a milestone that reflects both the impact of my contributions and the strength of the partnerships I’ve cultivated. With more than 20 years of experience in the financial services industry, continue to lead high-performing teams in software development, IT operations management, enterprise architecture, business continuity, and ITIL.