Your services are healthy — latency is low, error rates are flat, and deploys are smooth. But users are still reporting slow, broken, or frustrating experiences. So… what’s really going on?
In this session, you’ll learn how backend and SRE teams use Datadog Real User Monitoring (RUM) to uncover and resolve user-facing performance issues that traditional backend tools can’t catch — like frontend errors, third-party slowness, and device-specific regressions. With full visibility into what users actually experience, you can reduce MTTR, validate deployments faster, and respond to issues with confidence.
You’ll learn how to:
- Troubleshoot user-impacting issues faster with a backend-friendly workflow—no context-switching or cross-team blockers
- Monitor key user journeys in real time to catch regressions early, improve incident response, and protect critical flows
- Capture 100% of sessions and use smart retention filters to surface high-impact insights that give you faster resolution, better SLOs, and cross-team alignment
Learn how going beyond backend telemetry with real user insights can help your team ship with more confidence and deliver reliability at scale.