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409
When Nexthink adopted Datadog in early 2024, our initial focus was classic observability—metrics, traces, and logs. At that time, Datadog’s Service Catalog was just taking shape. But as our microservices landscape quickly grew, so did the complexity of managing them. This became clear when our teams were triaging incidents as we lost precious time manually tracing dependencies, identifying owners, and cross-checking activities across different places and tools. What we truly needed was a unified interface capable of dynamically mapping services to their owners, upstream/downstream dependencies, health signals, and deployment events—all grounded in real-time telemetry. This empowered our on-call engineers with instant context during incidents. By consolidating service metadata and live observability signals in one place, we reduced time-to-resolution, streamlined incident management workflows, and made it significantly easier for responders to identify ownership and root causes under pressure. In this talk, I’ll share why the Internal Developer Portal (IDP) simplified service ownership and improved team efficiency, and what we learned during adoption. Whether you're drowning in service sprawl or just looking for a smarter way to manage your stack, our journey might help shape yours.