One Platform, One Team: Flight Centre's Path to Collaborative Incident Management

When an incident impacts customers, speed is crucial. You can’t waste time corroborating conflicting signals across disparate tools and mediating the cross team disputes that result from contradictory data. Join Aubrey Harry, Global DevOps Manager at Flight Centre Travel Group, as he shares how the company transformed fragmented teams always reacting to incidents into a collaborative, high-performing organization that proactively manages reliability. He’ll present how standardized observability practices and consolidating onto Datadog’s unified platform eliminated ownership disputes, enabled business-focused communication, and dramatically improved their ability to identify and resolve issues. You’ll hear about their challenges and successes, and more importantly, ways that you can apply the lessons they’ve learned to consolidate tools and improve your organization’s reliability.