LLM Observability for Reliability and Stability: A Monitoring Strategy for Phone Communication

LLM APIs offer groundbreaking potential, but also present challenges such as response latency, hallucinations, and service instability.

In Japan, where telephone communication remains crucial for business, these issues present significant barriers to the introduction of LLM-based applications.

Despite being a relatively young startup, we have developed and deployed an LLM-based telephone service with over 40 million calls.

We will talk about:

• Hallucination Prevention: Mitigating erroneous outputs that hinder the delivery of accurate information through application-level precautions, CI/CD monitoring, and infrastructure-level detection.

• Response latency: Maintaining high-speed responses, which are essential for natural conversational experiences.

• Fault Tolerance: Establishing a robust system that ensures product stability even during LLM API downtime.

Come hear about our initiatives and how you can apply the same practices to maximize the potential of your LLM projects, ensuring reliability and stability across various business scenarios that include telephone communication.