iFood is a leader in the Brazilian food delivery market. In this business, every second matters—especially when resolving incidents that can impact customer satisfaction and operational efficiency.

This session will explore the challenges that we faced in maintaining a seamless service experience and how we changed our processes, collaboration strategies, and tooling with the goal of reducing our time to solve incidents.

By sharing real-world scenarios, lessons learned, and best practices, attendees will gain insights into the strategies that drive improved incident response times, ensuring that iFood remains a leader in this competitive and always-changing industry.