Rediscovering the Hidden Capacity within Your Systems

July 12

Anatoly Mikhaylov
Senior Operations Engineer
Zendesk / Full Bio

Daniel Rieder
Senior Manager, Capacity & Performance
Zendesk / Full Bio

How much capacity to deploy is a critical business decision, but how well do you understand what that capacity is being used for? Find out how Zendesk analyzed customer behavior to discover capacity that we didn’t know we had. This talk covers techniques for analyzing and characterizing customer traffic. We will explore strategies for partnering with customers to improve their experience while reducing the need to deploy more capacity.

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